Elocarry Support

Billing & Subscriptions

My payment method got declined, what do I do?

If you can’t make purchases in the Elocarry Store, this is because we require subscription profiling. Please purchase a gift card here instead.

Can I use other payment methods?

We have one official reseller. You can view our reseller’s thread here. Travers is well trusted and respected in the industry.

ID Name & Payment method name not supported?

When you go through our KYC system, you also need to make sure that when you buy our game cheats, you also need to use the same name as your ID, otherwise you will be blocked.

Elocarry Community

How can I join the Discord server?

Only verified, KYC-approved community members can join our Discord server. You can join the Discord server here after you sync your community profile with the server.

Does Elocarry have a changelog?

Elocarry does have an official changelog. You can view the changelog here, however, more significant, more in-depth changelog updates can be found under our newsroom here.

How can I report bugs found while using Elocarry?

You can report bugs here. When you report bugs, please explain in detail how you can replicate the bug caused. This will help us fix the problem much faster.

Setting up Elocarry

How do I download and setup Elocarry?

Please visit the Elopanel. From there you will be able to find all of the instructions needed to get you started for each game cheat.

Do your cheats work on all Windows versions?

Our cheats work on all Windows versions – both Windows 10 and 11. If our cheats do not work on the Windows version you are on, we will make sure to support it.

What happens if I get banned on the game after one day of cheat usage?

There are few factors here. If you get banned by a sole cheat detection, then you will be refunded. If the ban is caused by your gameplay, then we reserve the right to deny you a refund.

 

Are your cheats internal or external?

All of our cheats are internal and thusly optimized for maximum performance.

What if I regret my purchase and/or your cheats do not meet my expectations?

Every information informing you about our cheats is listed on the website, and as such, what you read on a cheat’s feature page is what you should be expecting.

What if your cheats do not work on my system?

If our cheats do not work on your system despite all tries, a full payment refund will be issued for you.

Are your cheats easy to setup?

We pride ourselves in making the process as easy as possible for the user, with that in mind our cheats are easy to use. All you need to do is to click on the loader and you’re ready to carry.

Do you provide any sort of HWID spoofer with your cheats?

We do not. HWID spoofers add an additional detection factor and that goes against our motive of keeping the cheats truly undetected.

How long does it take for your cheats to update after a game patch?

Specific cheats are updated almost instantly, while some other are updated within 2 hours depending on the changes made by the game. If downtime exceeds the 24 hour mark, a compensation will be issued accordingly.

How do I download and setup Elocarry?

Please visit the Elopanel. From there you will be able to find all of the instructions needed to get you started for each game cheat.

Do your cheats work on all Windows versions?

Our cheats work on all Windows versions – both Windows 10 and 11. If our cheats do not work on the Windows version you are on, we will make sure to support it.

What happens if I get banned on the game after one day of cheat usage?

There are few factors here. If you get banned by a sole cheat detection, then you will be refunded. If the ban is caused by your gameplay, then we reserve the right to deny you a refund.

 

Are your cheats internal or external?

All of our cheats are internal and thusly optimized for maximum performance.

What if I regret my purchase and/or your cheats do not meet my expectations?

Every information informing you about our cheats is listed on the website, and as such, what you read on a cheat’s feature page is what you should be expecting.

What if your cheats do not work on my system?

If our cheats do not work on your system despite all tries, a full payment refund will be issued for you.

Are your cheats easy to setup?

We pride ourselves in making the process as easy as possible for the user, with that in mind our cheats are easy to use. All you need to do is to click on the loader and you’re ready to carry.

Do you provide any sort of HWID spoofer with your cheats?

We do not. HWID spoofers add an additional detection factor and that goes against our motive of keeping the cheats truly undetected.

How long does it take for your cheats to update after a game patch?

Specific cheats are updated almost instantly, while some other are updated within 2 hours depending on the changes made by the game. If downtime exceeds the 24 hour mark, a compensation will be issued accordingly.

Transparency

Is Elocarry a KYC compliant company?

From the very beginning, Elocarry has always been a KYC-compliant platform. We are a real, legal, legitimate company based in the EU, we follow all of the latest GDPR laws and other data compliance to make sure your data is safe and secure.

Where do I find the Privacy Policy?

We keep all of our members fully up to date with our Privacy Policy here. We are completely transparent and pride ourselves on being honest.

When was Elocarry's last detection?

You can check out our full detection history, current detection status and more here.

Verification

What form of ID is supported?

You may check our officially supported list of ID documents here. We support all of the official ID documents around the globe.

Why does it cost to get verified?

We charge a one-time fee of £10, which grants you 5 scans. We are not a big company with huge investment, we are not able to absorb the costs incurred of scanning documents like Coinbase and co. So we have to charge a small one-time fee that covers the cost. This costs money due to the scanner checking the document to see if it’s fake or legit.

Why does Elocarry require ID verification for some game cheats?

If you want to purchase our sem-private game cheats we require you to verify your identity using our approved KYC methods. We do this because we believe in minimising risk everywhere possible. Our KYC system uses the same style as every large company such as coin base. This is a real system using real scanning techniques by AI to ensure the ID that is submitted isn’t faked or falsified in any way.

Can't find the answers you are looking for?

Make a ticket

Make a support ticket for issues relating to:

  • Account & Login
  • Subscription
  • Payment issues
Offsite ticket

If you cannot access the Forum tickets, get in touch.

  • Can’t log in to your account
  • 2FA isn’t working
  • Blocked access
Make a bug report

Make a bug report for issues relating to:

  • Cheat features not working
  • Crashing & Loader issues
  • Downloading problems