If your account or hardware is restricted, it could be the result of a detection, manual review, or unrelated in-game behaviour. This article explains how to identify the cause.
Signs of a Possible Detection
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Your account is permanently banned shortly after using the product
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Multiple users report similar bans at the same time
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Ban messages referencing third-party software or integrity violations
Other Possible Causes
Not all bans come from cheats. Common non-cheat reasons include:
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Reports from other players
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Unrelated game behaviour patterns
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Account sharing or unusual logins
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VPN or region mismatch flags
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Previously flagged accounts
What To Do Next
If you believe a detection has occurred:
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Stop using the product until we post an official status update.
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Check the product page or status section for confirmed issues.
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Contact support with details if needed.
We review all detection reports carefully, but we cannot reverse bans issued by game publishers.
