Elocarry Privacy Policy

Last Updated: 14 March 2025

Introduction This Privacy Policy outlines how Elocarry (“we,” “us,” “our”) handles your data, complying fully with the UK General Data Protection Regulation (GDPR). By using our website or services, you explicitly consent to this policy.

1. Age Requirements

• EU/UK Users must be at least 16 years old to use our services.

• Non-EU/UK Users must be at least 13 years old.

2. Data We Collect We collect specific personal data necessary to deliver and secure our services:

• IP Addresses: To secure our website, detect fraud, and verify user locations.

• Username, Profile Information: Users must use pseudonymous usernames and profiles, avoiding personal identifiers (real name, social media accounts, location, etc.).

• Technical Data (HWID, IP Address): For software security and to prevent unauthorised access.

• Usage Information: Timestamps, login attempts, and software injections to provide effective support and monitor account security.

2. How We Use Your Information

• Service Provision and Security: IP addresses and HWID are used to secure accounts, prevent fraud, and ensure compliance with our terms.

• Support and Assistance: Timestamps and technical details help us diagnose software issues and improve support.

• Account Protection: IP addresses and device information help us protect your account from unauthorised access and sharing.

2. Data Storage and Security

• Your data is securely stored on UK/EU cloud servers compliant with GDPR standards.

• Personal data is retained for a maximum period of 7 years for legal and accounting purposes unless deletion is explicitly requested and approved.

• Daily website backups are securely maintained for up to 6 months solely for recovery purposes and never shared or sold externally.

3. Data Access and Privacy

• Staff may access IP addresses associated with posts, registration, and recent site activity.

• Admin team members may access IP addresses and email addresses linked to accounts.

• Access to data is strictly limited, monitored, and protected against misuse.

3. Data Subject Rights (GDPR) If you’re a UK/EU citisen or resident, you have rights to:

• Access: Request your data once every 30 days.

• Rectification: Correct inaccurate information promptly through your account settings.

• Deletion: Request deletion of your data if no forum posts have been made. If posts exist, personal data removal may be limited to anonymisation to maintain forum integrity.

• Data Portability: You may request a downloadable copy of your data once every 30 days.

• Right to Withdraw Consent: You may withdraw consent for processing personal data; however, it may limit your access to our services.

4. Cookies and Similar Technologies We use cookies and similar technologies to:

• Authenticate users and enable seamless login.

• Protect user accounts and prevent fraud.

• Analyse site usage and performance.

• Remember user preferences and site settings.

You can control cookie preferences via your browser settings. Disabling cookies may impact site functionality.

4. ID Verification and Personal Data Handling To prevent fraud and enhance account security, Elocarry may require identity verification, including:

• Photo identification documents

• Selfie verification (face image)

• Proof of address documents

Your ID verification data is processed securely through encrypted systems. Documents are reviewed exclusively by authorised personnel trained in data security protocols. Your ID data is never stored directly on the main Elocarry website and is handled through secure, GDPR-compliant verification providers.

5. Cookies and Similar Technologies We use cookies and similar technologies to:

• Maintain user preferences and login sessions.

• Enhance site security and combat fraud.

• Analyse site performance and improve service quality.

5. Third-Party Disclosure We never sell or rent personal data. Third-party access to data is strictly limited to necessary operations (e.g., cloud hosting providers), bound by strict confidentiality agreements and GDPR compliance.

6. Data Retention

• General user data is retained securely for up to 7 years, compliant with legal obligations.

• Backup data is securely stored for a maximum of 6 months and is used solely for recovery purposes.

• Identity verification documents are never stored on Elocarry.net but are managed securely by specialised verification partners.

6. International Data Transfers In rare cases where international transfers are necessary, all transfers follow GDPR standards with adequate safeguards (e.g., Standard Contractual Clauses).

7. User Responsibilities You agree:

• Do not post identifying information about yourself or others.

• To maintain anonymity and avoid disclosing sensitive personal details publicly.

• To notify Elocarry immediately if you suspect unauthorised use of your account or data.

7. Updates to Privacy Policy We may update this policy periodically. All updates will be communicated clearly on our website.

7. Governing Law This Privacy Policy is governed by and interpreted under UK laws and GDPR.

Contacting Us For questions, concerns, or exercising your GDPR rights, please contact us directly through our official website channels.

Cookie Consent Banner Notice:
We use cookies to improve your browsing experience, maintain site security, and analyse usage. By continuing to use our website, you consent to our use of cookies. You may adjust your cookie preferences in your browser settings at any time.

By accessing or using Elocarry, you acknowledge that you have read, understood, and agreed to this Privacy Policy.