Elocarry offers refunds only under specific conditions. Since all products are digital and access begins immediately after purchase, refunds are handled carefully to prevent misuse.
Refund Eligibility
A refund may be granted if:
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You experienced a genuine technical issue that prevented usage, and
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You contacted support for assistance but the issue could not be resolved.
Refunds will not be granted for:
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Detection or ban claims.
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Misuse of the product.
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Change of mind after purchase.
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User error or failure to follow setup instructions.
How to Request a Refund
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Contact support with your order number and a clear explanation of the issue.
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Provide any requested screenshots or error logs so we can verify the problem.
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If your case qualifies, a refund will be processed back to your original payment method.
Please note that refund decisions are final.
