I can’t submit a HWID reset request, why?

If you see this error “You cant submit a HWID reset request at this time.” It could be due to multiple issues, including a time synchronization issue on your PC or a cache/cookies issue in your browser. Here’s how you can fix it:

1. Clear cache and cookies:

• Chrome:

1. Open Chrome > Three dots > Settings.
2. Go to Privacy and security > Clear browsing data.
3. Check Cookies and Cached images > Clear data.

• Firefox:

1. Open Firefox > Three lines > Settings.
2. Go to Privacy & Security > Clear Data.
3. Check Cookies and Cached Web Content > Clear.

• Edge:

1. Open Edge > Three dots > Settings.
2. Go to Privacy > Choose what to clear.
3. Check Cookies and Cached images > Clear now.

2. Time synchronization:

• Sync your PC time:
  1. Right-click on the clock in the bottom-right corner and select “Adjust date/time.”
  2. Make sure “Set time automatically” is turned on.
  3. Click “Sync now” under “Synchronize your clock.”
• Retry the HWID request:
  • After syncing your PC time, try submitting your HWID request again.

If the problem persists, contact support for further assistance.