Lost Connection to Elocarry Launcher

Troubleshooting: Lost Connection to Elocarry Launcher

If you encounter the error message “Lost connection to Elocarry Launcher”, follow the steps below to resolve the issue.

Step 1: Disable Firewall

Your firewall may block the connection to the Elocarry Launcher. Follow these steps:

1. Open Control Panel.
2. Navigate to System and Security > Windows Defender Firewall.
3. Click Turn Windows Defender Firewall on or off (on the left panel).
4. Select Turn off Windows Defender Firewall for both private and public networks.
5. Click OK to save changes.

Note: If you are using a third-party firewall, refer to its documentation for disabling instructions.

Step 2: Check Chrome Extensions

Certain Chrome extensions may interfere with the loader or website injection. To check and disable them:

1. Open Google Chrome and type chrome://extensions/ in the address bar.
2. Review your active extensions.
3. Disable all extensions by toggling the switch to the off position.
4. Restart Chrome and try reconnecting to the launcher.

Step 3: Disable Windows Defender

Windows Defender might block the Elocarry Launcher from functioning correctly. To disable it:

1. Press Windows + I to open Settings.
2. Navigate to Update & Security > Windows Security.
3. Click on Virus & threat protection.
4. Under Virus & threat protection settings, click Manage settings.
5. Turn Real-time protection off.

Step 4: Disable or Uninstall Antivirus Software

Some antivirus programs can block or interfere with the Elocarry Launcher, even when disabled. For a complete fix:

1. Temporarily disable your antivirus software by right-clicking its icon in the system tray and selecting the disable option.
2. If the issue persists, uninstall the antivirus:
   • Press Windows + R and type appwiz.cpl.
   • Find your antivirus software in the list, right-click, and select Uninstall.
3. Restart your computer and try connecting to the launcher again.

Important: Once you have completed your session with Elocarry, remember to re-enable your antivirus and firewall to keep your system protected.

Still Need Help?

If the issue persists after following these steps, contact our support team for assistance. Provide details about the error, your system configuration, and any steps you have already tried.

Submit a Support Ticket