Refund Policy and Process
Elocarry offers refunds only under specific conditions. Since all products are digital and access begins immediately after purchase, refunds are handled carefully to prevent misuse. Refund Eligibility A refund may be granted if: Refunds will NOT be granted for: How to Request a Refund Please note that refund decisions are final.
How do I freeze my subscription?
You can freeze an active recurring subscription once every 90 days for up to 30 days. Please note that this option only applies to active subscriptions. One-time purchases are not eligible. Steps to Freeze Your Subscription If you are eligible, you will be shown the option to freeze your subscription before cancellation is completed. If […]
Elocarry Compensation Policy
At Elocarry, we strive to keep our services online and reliable. However, we understand that unexpected downtime or issues can occur. In such cases, compensation may be offered under the following guidelines. When Compensation is Available How to Redeem Compensation To redeem your compensation, follow our step-by-step guide: 👉 How to Redeem Your Compensation When Compensation is […]
How do I redeem my compensation?
If you are eligible for compensation, follow these steps: 1. Check Your Forum Notifications 2. Go to Manage Purchases 3. Check for Eligibility 4. Redeem Your Compensation Important:
Accepted Payment Methods
Elocarry supports several secure payment options for purchasing subscriptions. Available Payment Methods Debit and Credit Cards (Visa, Mastercard, AMEX) Apple Pay Google Pay PayPal All payments are processed securely through our provider. We do not store full card details on our servers. Failed Payments If a payment fails: Confirm your card has sufficient balance. Ensure […]
How do I cancel my subscription? (Renewals)
You can cancel your Elocarry subscription at any time. Once cancelled, your access will continue until the end of the current billing period. No further renewals will be charged unless you resubscribe manually. How to Cancel Log in to your Elocarry Dashboard. Go to Billing or Subscriptions. Select the active subscription you want to cancel. […]