Elocarry support team
the.dude
Support Specialist
Support specialist at Elocarry. the.dude lives in the ticket queue and the Discord, handling billing, payments and account questions with a steady hand. Calm under pressure and straight with answers. He writes our billing and account safety guidance.
Guides by the.dude
Billing and payments
How billing works at Elocarry: durations, methods and what to expect at checkout.
Read guideAccepted payment methods
The payment methods Elocarry accepts and how your details are kept secure.
Read guideRefund policy and process
When refunds are available, what is not covered, and how to request one.
Read guideElocarry compensation policy
What happens, and what you are owed, if a cheat goes down for an extended period.
Read guideHow to cancel or stop renewals
Cancel your plan or stop a renewal, and keep access until the end of your paid time.
Read guideAccount safety
Keep your Elocarry account secure: strong passwords, 2FA and official channels only.
Read guideSet up two-factor authentication
Add a second layer to your account so a leaked password is not enough to get in.
Read guideAvoiding scams and impersonators
Spot fake staff, fake giveaways and lookalike accounts before they cost you.
Read guideNeed the.dude or the team?
The support team is on Discord 24/7, alongside Barry, our AI agent.
