Staff never DM you first
We will never DM you first asking for payment, your password or your login. If someone does, it is a scam. Report it and move on. Real remote help only ever happens inside an open ticket, as Remote support with AnyDesk explains.
Red flags
- Pressure to pay outside our checkout
- Fake giveaways and lookalike usernames
- Links to sites that are not elocarry.net or dash.elocarry.net
- Anyone asking for your account details
- Anyone offering a private discount. Real offers are only posted in our official channels.
Related guides
Account safety Account safety Keep your Elocarry account secure: strong passwords, 2FA and official channels only. Troubleshooting Remote support with AnyDesk How a remote support session works, how to share your AnyDesk ID, and how to stay safe doing it. Billing Discounts, promotions and free trials Why support cannot create discounts, and where every live offer is actually published.
About the author
the.dude
Support Specialist
Support specialist at Elocarry. the.dude lives in the ticket queue and the Discord, handling billing, payments and account questions with a steady hand. Calm under pressure and straight with answers. He writes our billing and account safety guidance.
BillingPaymentsRefundsAccount safety
View profile Still need a hand?
Ask Barry first. He fixes most things in seconds, and grabs a human in Discord when it needs one.
