Troubleshooting

Disable IPv6, set custom DNS and flush DNS

Connection and loader issues are often DNS or IPv6 related. These three steps clear up most of them on Windows 10 and 11.

3DIM3NSIONS

By 3DIM3NSIONS · Senior Support

Updated 7 October 2026

On this page 4 sections

1. Disable IPv6

  1. Press Win + R, type ncpa.cpl and press Enter
  2. Right-click your active connection (Wi-Fi or Ethernet) and choose Properties
  3. Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK

2. Set DNS to 1.1.1.1 / 9.9.9.9

In the same Properties window, select Internet Protocol Version 4 (TCP/IPv4), click Properties, then choose Use the following DNS server addresses.

  1. Preferred DNS: 1.1.1.1
  2. Alternate DNS: 9.9.9.9
  3. Click OK, then OK again

3. Flush the DNS cache

  1. Press Win + R, type cmd, then press Ctrl + Shift + Enter to run it as admin
  2. Click Yes
  3. Run the command below. You should see "Successfully flushed the DNS Resolver Cache".
ipconfig /flushdns

In Russia, Turkey or Ukraine?

These steps fix ordinary connection problems. They will not get you past a block. There you need a VPN that routes all of your PC traffic. See why you need a VPN.

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About the author

3DIM3NSIONS

Senior Support

Senior support at Elocarry. Quick to respond and smooth with users, 3DIM3NSIONS handles day-to-day support and gets new players set up without the back-and-forth. If something just broke, he has probably already fixed it twice today. He writes our setup and troubleshooting guides.

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